our policies.
shipping + delivery.
Free shipping on all orders over $500. Flat rate of $30 on all orders under $500.
Products that are in stock are dispatched in 5-10 business days.
Products that are bespoke + non-stocked are dispatched in 3-12 weeks.
Please check stock availability with our team for all urgent orders.
Please note, Australia Post has been experiencing delays due to the Covid-19 pandemic.
We thank you for your patience should you experience any delays which are beyond our control.
returns + exchanges.
Grasped® offers returns + exchanges within 7 days on products that are returned in their original state (including all the original unopened boxes, mounting hardware, finishing screws, accessories and protective wrapping). All returns incur a 20% re-stocking fee.
We do no offer returns or exchanges on non-stock, made to order or discounted items.
Please note, we do not offer exchanges on products that have been used, damaged or marked.
Please see returns + exchange form available in the link below.
terms + conditions of sale.
Please see terms + conditions of sale available in the link below.
terms of use + disclaimer.
Please see terms of use + disclaimer available in the link below.
privacy policy.
Please see privacy policy available in the link below.